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Engage - Support and Documentation for eTexts [UW-Madison]

This document outlines how to access Engage documentation and how to get additional help with Engage at UW-Madison. This document is for support of eTexts only; to get support on publisher digital learning tools (DLTs), please review the publisher support document.



The Engage eReader works best when accessed online via the Firefox or Chrome web browsers. More hardware and software recommendations can be found in this RedShelf document. For support questions about Engage, please contact the DoIT Help Desk:

If Help Desk staff are unable to resolve your issue, they will escalate your issue to the appropriate consultants.

If you are using publisher Digital Learning Tools (DLTs), support is provided directly from the publisher. More information on where to get DLT support is available in Engage - Support Options for Publisher Digital Learning Tools (DLTs) [UW-Madison].

To check on the status of the Engage eReader, the Order Tool, and Unizin’s Resources site, click here. RedShelf also provides a status page for the eReader.


You can access UW-Madison authored Engage help documentation in the UW-Madison KnowledgeBase. Unizin utilizes RedShelf for their eReader. You can access RedShelf's support documentation on the RedShelf Solve page. Unizin's how-to documentation for Engage is available on Unizin's website. You can also access this material when you are in Engage. From the Engage home page, click the circle with your initials or photo. Then click the Help button:

An image shown with the user selecting the initials icon, and then the "help" button on the menu that appears.

Click the Students or Instructors icon to view RedShelf’s documentation relevant to your role. 

Unizin Help Menu is shown, with three fields: students, instructors, and institutions.

Publishers will have their own documentation on their websites. The following are direct links to Engage documentation:

Help for Students

Help for Instructors

  • Adding Notes in Text
    • Note: Notes can be made accessible if listed in a Word document. Providing this option to students will help create equal opportunities.
  • Share Notes with Students
    • Note: When in collaboration mode, you cannot edit the text (add notes, highlights, etc.). Because sharing is not an accessible feature, it should not be required or used as a grade item.
  • Using Analytics

Engage User Guides

Accessibility Information

Keywordshelp, how, to, guides, manual, assistance, read, offline, access, troubleshooting, annotations, copying, section, analytics, questions, answers, notes, bookmarking, collaborating, navigating, printing, searching, unizin, assisting, accessing, how-to, supporting, helping, students, instructors, users   Doc ID77817
OwnerLearn@UW MadisonGroupLearn@UW-Madison
Created2017-11-01 10:09:11Updated2024-03-28 14:45:00
SitesDoIT Help Desk, Learn@UW-Madison
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