My UW-Madison - Login Problems

This document provides troubleshooting steps for resolving login issues with My UW-Madison.

Your NetID is computer-generated based on official University records. Typically your NetID is generated by some combination of your first, middle and last name. It is the first part of your WiscMail address (before

Error: "Login failed. For assistance please refer to the Help Desk documentation."

It is possible to see this error if the portal is down, or under maintenance, see the Outage Page

If there is not an outage, then please try the following:

  1. Check to see if your keyboard's "Caps-Lock" was enabled. If it was disable the "Caps-Lock".
  2. Verify that you are using a supported browser. Please see: MyUW - Recommended Browsers
  3. If you are unsure of your password, use the NetID Password Reset Utility

Error: "Login failed. The username you entered cannot be identified."

This message typically appears when a user includes "" in their NetID. To log into My UW-Madison, make sure you are only entering your NetID.

If you are unsure of your NetID or continue to have login problems, please call the Help Desk at (608) 264-HELP (4357).

You have recently lost the ability to log in to MyUW. You are able to log in from another computer.

Most likely this is occurring due to a problem with your browser or a firewall. Please try the following troubleshooting steps in order and attempt to log in again after each step.

  1. Is the browser supported by MyUW?
    MyUW - Recommended Browsers
  2. Clear browser cache and cookies.
    Clearing Browser Cache and Cookies
  3. Are Cookies enabled?
    Web Browsers - Cookies FAQ (use the "Managing Cookies" links at the bottom of the page.)
  4. Is Java installed and updated?
    Windows - Installing Java
If you continue to have login problems, try using a different supported browser MyUW - Recommended Browsers.
If you are still unable to log in from a different browser, check for local firewall software and inspect settings Document 1097 is unavailable at this time..

If you continue to have login problems, please call the Help Desk at (608) 264-HELP (4357).

Keywords:My UW-Madison mum portal uw madison my-uw myuw uwmadison login failed netID system unable to locate your account java identified identify email WiscMail Office 365 Outlook   Doc ID:2520
Owner:John H.Group:DoIT Help Desk
Created:2004-02-11 19:00 CDTUpdated:2017-01-08 17:49 CDT
Sites:DoIT Help Desk, My UW-Madison Portal
Feedback:  6   96