Platform R: Getting Help
The SMPH Navigator Portal
The main way to request support is through the Platform R Navigator Portal.
Drop-in Office Hours
The Platform R support team holds weekly virtual office hours by Zoom. Come with specific questions or examples of workflows that are not working as you expect.
If your question or problem is too complex to address in the drop-in session, we will ask you to create a ticket in the Platform R Navigator Portal describing your problem.
The hours alternate weekly, Wednesdays 10-11am one week, Thursdays 1:30-2:30pm the next. The current upcoming schedule is:
- Thursday, August 13, 1:30-2:30pm
- Wednesday, August 19, 10-11am
- Thursday, August 27, 1:30-2:30pm
- Wednesday, September 2, 10-11am
- Thursday, September 10, 1:30-2:30pm
- Wednesday, September 16, 10-11am
- Thursday, September 24, 1:30-2:30pm
- Wednesday, September 30, 10-11am
- Thursday, October 8, 1:30-2:30pm
- Wednesday, October 14, 10-11am
- Thursday, October 22, 1:30-2:30pm
- Wednesday, October 28, 10-11am
The Zoom link is: Platform R Office Hours. You must log into Zoom using your UW Madison NetID to connect to the office hours.
Quota Change Request
To request a quota increase, please submit a ticket to the Platform R Navigator. Let us know how much additional space you will need, and describe how you will be using this additional storage and/or how current group storage isn’t meeting your needs. This helps us track shared storage needs and do capacity planning for the future.