Contact User Support Services

The User Support Services group can be contacted using the following methods:

Email: help@surgery.wisc.edu

Phone: (608) 265-5656

Hours:

User Support Services staff are available during the following hours:

Monday - Friday

8:00am (0800) to 4:30pm (1630)

Please do not hesitate to contact us about issues you may be experiencing. Please leave a detailed voicemail if prompted. We will reply to your issue as soon as we can. We use Zendesk to manage our tickets and replies will likely come from that system.

Surgery Identity Project - Migration FAQ

Login Chart

Below are the most commonly used applications and their corresponding login:

 Surgery Login

 UW Health Login

 UW-Madison NetID
Surgery REDCap  Epic HealthLink DOS Desktops and Laptops
Surgery Remote (Citrix)  Imprivata UW-Madison Box
 UW Health Pulse Duo MFA

 Q-genda Microsoft Office 365

 Oracle Cloud Qualtrics
 Orpheus WebEx
   U-Learn SMPH VPN (GlobalProtect)
   Vidyo  Zoom
   Haiku
  Teams
   Canto
  Crashplan (if applicable)
   Spok Mobil
 Adobe Creative Cloud
    Surgery Intranet
    Surgery Web Applications (e.g. Faculty Evaluations, Provider Leave)