Contact User Support Services

The User Support Services group can be contacted using the following methods:

Email: help@surgery.wisc.edu

Phone: (608) 265-5656

Hours:

User Support Services staff are available during the following hours:

Monday - Friday

8:00am (0800) to 4:30pm (1630)

Please do not hesitate to contact us about issues you may be experiencing. Please leave a detailed voicemail if prompted. We will reply to your issue as soon as we can. We use Zendesk to manage our tickets and replies will likely come from that system.

Login Chart

Below are the most commonly used applications and their corresponding login:

 Surgery Login

 UW Health Login

 UW-Madison NetID
DOS Desktops and Laptops (pre-migration)  Epic HealthLink DOS Desktops and Laptops (post-migration)
Surgery Intranet  Imprivata UW-Madison Box
OES Login to Remap Network Drives
 Microsoft Authenticator Duo MFA
Surgery REDCap
  Q-genda Microsoft Office 365
Surgery Remote (Citrix)
  Oracle Cloud Qualtrics
Surgery Web Applications (e.g. Faculty Evaluations, Provider Leave)  Orpheus WebEx
   U-Learn SMPH VPN (GlobalProtect)
   Vidyo  Zoom
  Haiku
  Teams
  Canto
  Crashplan (if applicable)
  Spok Mobil
 Adobe Creative Cloud