Cisco VoIP - Changing Voicemail PIN

How to change your voicemail personal identification number (PIN).

When changing a phone PIN, follow the security guidelines provided by the Cisco Unity Connection administrator.  In general, shorter PINs are easier to use, but longer PINs are more secure, especially using a nontrivial PIN. The phone PIN must be at least five digits long.
A nontrivial PIN means: 
  1. The PIN is not the same as previous PINs.
  2. The digits are not all the same (for example, 99999).
  3. The digits are not consecutive (for example, 12345).
  4. The PIN is not the same as the extension.
  5. The PIN does not spell the subscribers name.
  6. Password cannot contain digits that are dialed in a straight line on a keypad
  7. Password cannot contain repeated groups of three or more numbers

KNOWN ISSUE: You will be unable to change your PIN if you are logged into LastPass in your browser. Please log out or open another browser to change your PIN.
KNOWN ISSUE: Do not access this through Settings in your Web Inbox; please us link below. 

1. Log into Cisco Personal Communications Assistant (PCA) Messaging Assistant:

2. Select Messaging Assistant

Screenshot of PCA page

3. Select Passwords/Change PIN

Screenshot of change pin tab
4. Enter New PIN

5. Confirm New PIN

6. Select the Save button

Voicemail PIN reset page

Keywords:Cisco Voip voicemail voice mail pin password change reset resetting   Doc ID:72403
Owner:ELIZABETH C.Group:Voice Services
Created:2017-04-07 11:46 CDTUpdated:2018-06-26 10:24 CDT
Sites:DoIT Help Desk, Voice Services
Feedback:  2   11