Unizin Engage - Troubleshooting (UW-Madison)

Unizin Engage is only available to instructors and students who are in a class that is participating in the eText pilot. For more information on the pilot please see the pilot page on the Educational Innovation site.

This document summarizes Engage troubleshooting for students and instructors along with instructions on who to contact for assistance.

If you have difficulty accessing your eTexts on the Unizin Engage reading platform, try the following:

  • Use only Firefox or Chrome.
  • Clear your browser cache.
  • Enable cookies.
  • Verify you have Internet access.
  • Look for other tabs and windows in your screen.
  • Be sure you haven't set a bookmark or shortcut outside of the class site.
  • Check UW-Madison Outages for any outage notices.

Faculty-specific issues

  • Verify your title has been loaded to your class site. You should have email notification.
  • In Canvas, verify you've enabled the Unizin Engage tool, and you haven't inadvertently hidden it.
  • Contact etexts@doit.wisc.edu if you wish to crosslist a Canvas course or add a new section using an Engage eText. Doing so may break the links to the Engage eText materials.

UW-Madison's or Unizin's Engage documentation may also be helpful in answering "how to" questions. 

For support questions during the pilot about Unizin Engage please contact the DoIT Help Desk:

If Help Desk staff are unable to resolve your issue they will escalate your issue to the appropriate consultants.

If you are using publisher Digital Learning Tools (DLT) like Pearson Mastering Physics and MyLab or Cengage MindTap support is provided directly from the publisher. More information on where to get DLT support is available in this KB doc next to the publisher name under "Who Provides Support".




Keywords:unizin, engage, troubleshooting, bug, issue, problem,   Doc ID:77768
Owner:Dan L.Group:Academic Technology Pilots
Created:2017-10-31 12:04 CDTUpdated:2018-05-07 09:22 CDT
Sites:Academic Technology Pilots, DoIT Help Desk, Learn@UW Madison
Feedback:  0   0