Contact User Support Services

The User Support Services group can be contacted using the following methods:

Email: help@surgery.wisc.edu

Phone: (608) 265-5656

Hours:

User Support Services staff are available during the following hours:

Monday - Friday

8:00am (0800) to 4:30pm (1630)

Please do not hesitate to contact us about issues you may be experiencing. Please leave a detailed voicemail if prompted. We will reply to your issue as soon as we can. We use Zendesk to manage our tickets and replies will likely come from that system.

Surgery Identity Project - Migration FAQ

Login Chart

Below are the most commonly used applications and their corresponding login:

 Surgery Login

 UW Health Login

 UW-Madison NetID
Surgery REDCap  Epic HealthLink  DOS Desktops and Laptops
   UW Health Pulse
  SMPH VPN (GlobalProtect)
 Imprivata  SMPH Azure Virtual Desktop
 U-Learn  Duo MFA

 Q-genda  Microsoft Office 365

 Oracle Cloud  Teams
 Orpheus  WebEx 
   Vidyo  UW-Madison Box
   Haiku  Zoom
   Canto  Qualtrics
   Spok Mobil  Crashplan (if applicable)
     Adobe Creative Cloud
     Surgery Intranet
     Surgery Web Applications (e.g. Faculty Evaluations, Provider Leave, Billing)