Surgery Remote - Getting Logged In

This KB article will help users access Surgery Remote (Surgery Citrix) from any computer. It is intended for Surgery users that do not have access to a supported endpoint (i.e. Surgery computer) and need access to resources on the internal network. This includes Surgery Network drives and Microsoft Office Applications.

NOTE: In order to launch Surgery Citrix apps, you will need to have the Citrix Workspace app installed. This should already be installed on supported Surgery computers.

If working on a personal computer, please go to the Citrix website to obtain the latest download for your platform (typically Windows or MacOS):

For assistance with installing Citrix Workspace, please see Surgery Remote - Citrix Workspace Installation and Use.

Windows and MacOS

  1. Navigate to the Surgery Remote landing page from any web browser:  
    1. The screenshots below show this process using Google Chrome
  2. Login with your Surgery username and password. This is the same username and password used for logins to Surgery Comptuers and remapping network drives.Login
  3. Click the Detect Receiver button so that Chrome can identify the locally-installed Citrix Workspace application.detect receiver
  4. A pop-up box will ask for permission. Check the box next to the Always allow statement and then click Open.allow
  5. The Citrix Storefront should now be displayed. The apps shown will be the ones you have permission to.
    1. If you don't see a specific application, you may not have permissions to do so. Please see the Getting Assistance section below for information on how to do this.apps

What application do I choose?

Surgery Remote has many apps depending on what task you need to get done. Its recommended that you choose an application suited for your work. For example, if you plan to edit an Excel file, you would launch Microsoft Excel and use File → Open to get to your document. As stated above, the app will function like its running on a Surgery computer which means you will be able to see the Surgery network drives you have access to (e.g. F:\, X:\ etc.). 

If you need to get to a web page on the Surgery network, launch the Google Chrome or Mozilla Firefox applications. It will allow you to navigate to pages that are exclusive to networks in the CSC, like the Surgery intranet.

If you receive a message like the one below when launching apps, please click Permit all Access. Surgery Remote is looking for permissions to access your local hard drives. If you Block Access, you will not be able to see your local hard drive.

permit access

FAQs and Support

  • If you do not remember your Surgery Password, you should contact the Surgery Help Desk by calling 265-5656.
  • If your password is expired, the initial login page will request that you change it to a new password. This new password has to meet our Change Your Surgery Password
  • If you do not have a Surgery account, you will not be able to access Surgery Remote. Please contact SMPH HR ( to inquire about getting a Surgery account.
  • If you don't see a certain application, please send an email to with a description of what you're trying to use and copy your direct supervisor. We'll make sure the appropriate group access has been added once it has been approved.

Keywordssurgery remote, citrix workspace, remote access, network drives, intranet   Doc ID119874
OwnerViviana P.GroupUW Surgery
Created2022-07-22 14:20:07Updated2023-11-28 10:20:37
SitesUW Department of Surgery
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