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UCCX 12.5 - Agent Training Documentation

Cisco Unified Contact Center Express (UCCX) is used by groups on campus with large call volume. Agents use a browser-based software, Finesse, with their telephone (either a physical telephone or Jabber) to manage their calls. This is a list of the documentation used to train new agents on UCCX.

Keywordscisco contact center express call center Finesse agent agents phone telephone train training new table of contents   Doc ID109877
OwnerELIZABETH C.GroupVoice Services
Created2021-03-24 14:44:44Updated2021-07-13 13:26:41
SitesDoIT Help Desk, Voice Services
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