Topics Map > DoIT Help Desk
Topics Map > Campus Services

Remote Working and Learning - Tools to Access Campus Resources Remotely

Due to the campus-wide response to COVID-19, the Help Desk may be experiencing high call volumes. For immediate answers to most questions, please search our KnowledgeBase.

Technology for learning remotely | Technology for working remotely | Common NetID Questions | WiscVPN Overview | Known Outages

This document points to resources to assist students, faculty and staff in working and learning remotely.

In order to work remotely, you may need some or all of the following:

For questions and technical support, please Get Help from DoIT.


Internet Access

Please work with a local service provider for internet service. Charter Communications, AT&T, AT&T U-Verse, TDS Metrocom, TDS Telecom, or Verizon DSL are potential options. The university does not offer personal high speed internet as a service.

For a list of Internet service providers in Wisconsin, as well as financial resources for obtaining services, please see Remote Working and Learning - Home Internet Guide.


Security while working remotely

When working remotely, safety and security are of the utmost importance. Please be sure to keep your operating system up to date, use Symantec Endpoint Protection software, enable your firewall, use strong passwords, and enable multi-factor authentication. For further details on how to stay safe while working remotely please see this document: How to Stay Safe Online While Accessing Campus Remotely.

Symantec Endpoint Protection

The Office of Cybersecurity recommends downloading our free anti-virus software, Symantec Endpoint Protection.


WiscVPN Service

Use WiscVPN - GlobalProtect to create a secure connection between your computer and campus.


Communication and Collaboration Tools

Below is a general overview of the different collaboration tools on campus. For more information on collaborative work/storage options, see: What is the difference between Google docs, Box, OneDrive, and DoIT Shared Drive?. For an overview of communication clients, please see Help Desk - Compare chat clients.

  • Cisco - Campus Phone Service

Our campus uses to Cisco VoIP for our phone system. Employees can use the phone system through a physical phone, as well as through software called Jabber. For more on Jabber, please see Cisco VoIP - Jabber for Voice Only Overview and Sign in Information and Cisco VoIP - Jabber Software Installation for Computers.

In the Cisco VoIP - Self Care Portal, you can change your telephone PIN, add/change call forwarding, change voicemail notifications, and more.

Cisco VoIP has a voicemail portal to listen and delete messages, as well as change greetings. To access the voicemail portal, you must either be on UW-Madison campus or using WiscVPN. Voicemail portal access is for individual accounts, not shared office lines. For more information, please see Cisco VoIP - Voicemail Portal Sign in and Overview.

  • Office 365 - Email Access

To access your email, simply point your browser to http://email.wisc.edu. Enter your NetID and password, and you should have full access to your university email account.

DoIT recommends using a Microsoft Outlook client to receive your mail: Office 365 - Set up your mobile device or desktop client

  • Office 365 - Online Calendar

    Office 365 is a great tool to keep track of meetings, appointments, and events. You can also schedule meetings, invite colleagues to meetings, and view colleagues' agendas.

    For more information on calendaring in Office 365, please see: Office 365 (Outlook on the web | Outlook for Windows/Mac) - Best practices when using the calendar

  • Box - Online File Access

    Box is a good tool for working remotely, as it allows you to upload and download files from any computer anywhere in the world. Point your browser to uwmadison.app.box.com, click continue, and log in with your NetID and password.

    More information about Box can be found here: https://it.wisc.edu/services/box/

  • Online Classes

    Visit the UW-Madison Instructional Continuity website for guidance on delivering classes remotely. This helpful site offers General Guidance, a smooth Course Transition, and important Accessibility considerations.

  • Microsoft Teams

    Microsoft Teams allows you to communicate with easily and efficiently with your colleagues. You can access Microsoft Teams by going to teams.microsoft.com. At the Microsoft Sign in page input your netid@wisc.edu email address, click next and you will be sent to our NetID Login. Log in with your NetID and password and know you are logged into Microsoft Teams web client. To download the desktop application, click on the download button on the bottom left of the screen.

    More information about Microsoft Teams can be found here: Office 365 - Getting Started with Microsoft Teams.

  • Webex Meetings

    Webex Meetings is an app for continuous teamwork with video meetings, group messaging, file sharing and white boarding. Employees with a UDDS are eligible for this app. Please note that you must log in with your primary email (often first.last@wisc.edu). If you are unsure which address is your primary email address, you can check or set it here: Office 365 - Change your Primary Address 

    More information on how to install Webex Meetings can be found here: Webex Meetings: Installation Instructions

    More information on getting started with Webex can be found here: Webex Meetings: Getting Started

  • UW-Madison G Suite

    UW-Madison G Suite is a collection of cloud-based productivity and collaborative tools including: Google Drive, Google Docs, Google Sheets, Google Sites, Google Keep, Hangouts Meet, Hangouts Chat, and more.

    More information can be found here : G Suite (formerly Google Apps)


Work-related Software Programs

If you are a faculty or staff member, and you require specific software for working remotely, inquire with your department about purchasing a copy of the software for your home/remote use.

Microsoft Office applications can be downloaded from the Office 365 portal: Office 365 - Download/Install Office 365

Eligible faculty and staff can install the Adobe Creative Cloud suite on their personal devices by following the instructions in: Logging in to Adobe Creative Cloud with Your UW-Madison Account. For questions on eligibility, please refer to Eligibility for Adobe Creative Cloud Licensed By UW System's ETLA.

Other software programs are available through the Campus Software Library, like Matlab, Smart Draw, and more. For information on access to software while working remote, please see How to get software while remote.


Remote Desktop Access to your Work PC

Certain departments allow remote desktop access so that employees can access their work computer remotely. Access to this service varies by department, operating system, and various other factors.  Contact your local IT support staff for more information about whether this option is available to you and for assistance with setup.

For more questions and technical support, please Get Help from DoIT.

See Also:




Keywords:Work remote home vpn wiscvpn internet access desktop social distancing pandemic flu planning telecommuting telecommute working e-commuting e-work telework working from home (WFH) working at home (WAH) dsl cable modem box ipsec coronavirus covid-19 corona virus symantec o365 office 365 microsoft teams webex meetings teams covid19 instructional continuity accessibility gsuite g suite campus software library csl ezproxy proxy chat clients adobe creative cloud cisco voip jabber phone telephone isp high speed broadband security firewall mfa symantec endpoint protection cybersecurity windows macos email calendar mail   Doc ID:10038
Owner:Help Desk KB Team .Group:DoIT Help Desk
Created:2009-05-26 19:00 CDTUpdated:2020-03-23 15:40 CDT
Sites:Access Management Services, Advanced Desktop Support, DoIT Departmental Support, DoIT Help Desk, DoIT Help Desk Operations Team, DoIT Repair, DoIT Staff, DoIT Tech Store, DoIT Workload Automation, Enrollment, General Library System, Identity and Access Management, Learn@UW Utility, Learn@UW-Madison, Middleware, My UW-Madison Portal, Network Services, Office of Cybersecurity, School of Education, School of Medicine and Public Health, Systems & Network Control Center, Systems Engineering, VCRGE and Graduate School, Voice Services
Feedback:  11   22