Leaving the University - Microsoft 365, Google Workspace, Box, Qualtrics, Zoom Workplace (Students)

This document is part of our Leaving the University of Wisconsin-Madison (Microsoft 365, Google Workspace, Box, Qualtrics, Zoom Workplace) collection.

These services are often related, can be complicated due to their collaborative nature, and managed by teams who work closely together.

For information on other services and their eligibility status, please search the Help Desk KB.

When you leave the university, you will lose access to these core IT services: Microsoft 365, Google Workspace, Box, Qualtrics, and Zoom Workplace. This document outlines the amount of time you have to backup or transfer your data before losing access.

Leaving the University - access to IT services

This table provides an overview of when departing students lose access to IT services. This is subject to change.

Service

Change 

When Access Is Lost 



Microsoft 365


Email & Calendar


Lose Access

9 Months


All Other Services


Lose Access

3 Months


Google Workspace


Lose Access

9 Months


Box


Lose Access

3 Months


Qualtrics


Lose Access

3 Months

Zoom Workplace (basic and premium)

Lose Access

3 Months

Attention

It is your responsibility to review all data you may have stored and determine what needs to be backed up or transferred.

Once your account and data have been deleted, they are gone forever.

This information and timeline are subject to change.

Timeline for affected services

Important Definitions:

  • Day 0: When the Office of the Registrar changes your affiliation from student to non-student. 
    • For most students this is either your graduation or withdrawal date (as determined by the Office of the Registrar).
  • No Change: Full access remains for service

Microsoft 365

Microsoft 365 Timeline

Microsoft 365

Email & Calendar

All Other Services

Day 0*

No Change

No Change

Day 90

No Change

Lose Access

Day 180

Deactivation Notifications

Begin

Day 270 (~ 9 months)

Lose Access

 

Backup data or transfer data before losing access

Policy Information

For more information on Microsoft 365 after graduation, please refer to Former student eligibility policy and deactivation timeline for M365 Services .

Google Workspace

Google Workspace Timeline

Google Workspace

Day 0*

No Change

Day 90

No Change

Day 180

Deactivation Notification Begin

Day 270 (~ 9 Months)

Lose Access

Backup data or transfer data before losing access

Box

Box Timeline

Box

Day 0*

Deactivation Notifications Begin 

Day 90 (~ 3 Months)

Lose Access

Backup data or transfer data before losing access

Qualtrics

Timeline

Qualtrics

Day 0*

Deactivation Notification

Day 90 (~ 3 months)

Lose Access

Backup data or transfer data before losing access

Zoom Workplace

Timeline

Zoom Workplace

Day 0*

Downgraded to basic account type 

Deactivation Notification

Day 90 (~ 3 months)

Lose Access

Backup data or transfer data before losing access

What should I do to protect my data?

Step 1: Classify files you create into two categories 

  1. Personal data: You can keep this data and will need to backup files before losing access to your account.

  2. University data: You will need to transfer ownership of this data to designated faculty/staff or to another University account.

Step 2: Backup or Transfer ownership of university data for each service:

Definitions: 

  1. Backup data: Making copies of important data and storing them in a separate location
  2. Transfer data: Moving digital information from one location to another. 

How to backup and transfer data: Microsoft 365

How to backup and transfer data: Google Workspace

How to backup and transfer data: Box

How to backup and transfer data: Qualtrics

How to backup and transfer data: Zoom Workplace

Frequently Asked Questions

What if I will be employed by the University once I am no longer a student (either due to withdrawal or graduation)?

If you will be either:

  • Converted to faculty or staff immediately upon withdrawal or graduation

OR

  • Are already working in an employment position that will not end following your withdrawal/graduation

Then: You will continue to be eligible for the same IT services as when you were a student and do not need to worry about losing access.


Unsure whether your employment position will be active immediately?

  • Contact your Human Resources department to verify your appointment start date.

There is a delay between your end date as a student and your start date as an employee:

What do the deactivation notification emails look like?

Example:


From: Productivity and Collaborative Solutions
Sent: (Day of the week), (Month) (day of the month), (year), (time)
To: Bucky Badger
Subject: Your access to your UW-Madison email account will end on (date)

Hello Bucky:

Our records show your eligibility for UW-Madison Microsoft 365 has changed as of (date).

You will soon lose access to your bbadger23@wisc.edu email account and all other Microsoft 365 services associated with your @wisc.edu account.

Affected NetID: bbadger23

This is the first notification you are receiving concerning the deactivation of your account.

As of today, there are no changes and you will continue to have access to your UW-Madison Microsoft 365 email account and all associated services until 11/18/2018. On this day, you will lose access to any data that is held within your UW-Madison Microsoft 365 email and all associated services. Any existing automatic replies and email forwards on your account will be removed and all emails sent to you will bounce.

WHAT YOU CAN DO

Before (expiration date), you are encouraged to:

- Backup your personal data and forward any needed emails to another mailbox
- Transfer ownership of shared data to a shared folder/account
- If you have your @wisc.edu account associated with any external accounts (e.g. bank accounts, subscriptions, student loans, healthcare information, social media, etc), please update those services to a non @wisc.edu email 
- Check your affiliation status with your HR department or Registrar's Office if you believe you received this message in error.
Learn how to backup and manage your data here: https://kb.wisc.edu/78565.

NEXT STEPS
You will receive three additional reminders to do all of the above before you lose access.

QUESTIONS
If you have any questions, please contact the DoIT Help Desk at https://it.wisc.edu/help or call (608) 264-4357.

Thank You,

Productivity and Collaborative Solutions (PCS)
Division of Information Technology (DoIT)
University of Wisconsin - Madison

For more information on deactivation notifications see Leaving the University - Deactivation Notifications for Microsoft 365, Google, Zoom, Box, and Qualtrics

I have an eligibility or deactivation question about a service not listed here. Where can I find information?

Additional Help

Service Access Questions

If you have any questions or concerns about your access, please contact the DoIT Help Desk.

Eligibility and Affiliation Questions

Direct questions regarding your affiliation status to the Office of the Registrar.



Keywords:
university, students, ltu, LTU, departing, graduating, graduate, alumni, email, eligibility, eligible, 
Doc ID:
138401
Owned by:
Abhishek D. in DoIT Help Desk
Created:
2024-07-14
Updated:
2025-02-19
Sites:
DoIT Help Desk