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Canvas - Our Wisconsin course [UW-Madison]

This document describes the “Our Wisconsin” noncredit course, and explains troubleshooting and referral steps for common issues in the course.

About Our Wisconsin

Our Wisconsin is an inclusion education program created to raise awareness of the diversity within our student population and to encourage an environment in which students are free to share their experiences and identities. Students are required to complete an Our Wisconsin interactive online module, which they access from Canvas.

The Our Wisconsin experience consists of a required online inclusion course, follow-up online survey, and additional in-person programming opportunities. For more information on the course, including deadlines to complete content, please see this page on the Office of Inclusion Education website, or the Our Wisconsin homepage in Canvas.

   

Accessing the Our Wisconsin Course

  1. Navigate to Canvas, and log in using your NetID and password.

  2. Open the courses tab from the left sidebar.

  3. On the courses page, select Our Wisconsin (the current semester) to open the course.

  4. On the registration page you may be asked for additional information to complete the creation of your account. You will not need to create an additional username or password.

Note: When progressing through the online content, do not log out until you click the Next button or you will have to repeat the previous section. To log back into your account, always access Our Wisconsin from Canvas and follow steps 2 and 3.

Troubleshooting Common Issues

Browser Troubleshooting

As with most Canvas courses, the best place to start is to perform general browser troubleshooting. See the Troubleshoot Your Browser section of Learn@UW - General Troubleshooting for Learn@UW Tools [UW-Madison] for instructions. If this troubleshooting does not resolve the issue, contact the DoIT Help Desk.

Checking Whether You Have Completed the Course

To check whether you have completed the Our Wisconsin course, select the Grades tab from the Canvas course page. If you have a score recorded on your Grades page, you have completed the course.

“We were not able to log you in” error.

You may see an error titled we were not able to log you in. Usually the error appears after you do this:

  1. Open the Our Wisconsin course in Canvas.

  2. Open a link on the homepage called Our Wisconsin - Interactive Module

  3. After the content loads (using a tool called Vector), the error occurs.
    Note: To confirm whether Canvas or Vector is causing the error, check the URL in the address bar.

A common error states "We were not able to log you in"

If you encounter this error:

  1. Perform basic browser troubleshooting and check grades for proof of completion (see previous sections)

  2. Contact the DoIT Help Desk.


Keywords:
noncredit compliance training we were not able to log you in common issues troubleshooting handling referral freshman first year 
Doc ID:
136091
Owned by:
Learn@UW Madison in Learn@UW-Madison
Created:
2024-03-15
Updated:
2024-12-05
Sites:
DoIT Help Desk, Learn@UW-Madison