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Canvas - Known Issue - Blank pages or tools appearing in latest version of Chrome [UW-Madison]

Instead of loading content correctly, blank pages have been displaying in various areas of Canvas, such as Assignments, Grades, or Quizzes, while using the latest version of the Chrome browser.

    When a user opens a tool or page within Canvas, they may still see the Navigation bar on the side, but they will either get a completely white page, or they will only be able to see the page navigation without any content.

    Affects

    Any user accessing Canvas with the latest version of the Chrome browser.

    Status

    This issue is present as of 12/7/21. The vendor has been notified and is working on a solution.

    Workaround

    Users should switch to an alternate, supported browser, such as Mozilla Firefox. A list of supported browsers for use with Canvas are available here.


    Keywords:
    Learn@UW, Canvas, Chrome, blank page, content not loading, known issue 
    Doc ID:
    115179
    Owned by:
    Susan S. in Learn@UW-Madison
    Created:
    2021-12-08
    Updated:
    2023-02-08
    Sites:
    DoIT Help Desk, Learn@UW-Madison