Unizin Engage - Support and Documentation (UW-Madison)

Unizin Engage is only available to instructors and students who are in a class that is participating in the eText pilot. For more information on the pilot please see the pilot page on the Educational Innovation site.

This document outlines how to access Unizin Engage documentation and how to get additional help on Engage at UW-Madison


Support

Unizin Engage works best when accessed online via the Firefox or Chrome web browsers. For support questions during the pilot about Unizin Engage please contact the DoIT Help Desk:

If Help Desk staff are unable to resolve your issue they will escalate your issue to the appropriate consultants. Instructors participating in the pilot will also be given access to a Canvas course which will include additional helpful information

If you are using publisher Digital Learning Tools (DLT) support is provided directly from the publisher. More information on where to get DLT support is available in eText Pilot - Where to get support on tools used in the pilot including Cengage (MindTap, WebAssign) MacMillan LaunchPad, McGraw-Hill Connect, Pearson (MyLab, Mastering, Revel) and Unizin Engage .

Documentation

You can access UW-Madison authored Engage help documentation in the UW-Madison KnowledgeBase. Unizin's more extensive "how to" documentation for Engage is available on Unizin's website. You can also access this material when you are in Engage. From the Engage home page click the circle with your initials or photo. Then click the Help button:

A screencap showing the user clicking on their username icon in the upper right to reveal a menu with the "Help" button.

Click the Students or Instructors icon to view Unizin's Engage documentation relevant to your role.

A screenshot showing the Engage help menu with options to click on "Students" "Instructors" or "Institutions" buttons for links to Engage documentation focused on those areas.

The following are direct links to Engage documentation on Unizin's support website:

Help for Students

Help for Instructors

Engage User Guides




Keywords:engage, help, support, documentation, how, to, question, guide, manual, assistance, read, app, offline, access, troubleshooting, annotations, copying, section, analytics, questions, answers, notes, bookmarking, collaborating, navigating, printing, searching   Doc ID:77817
Owner:Dan L.Group:Academic Technology Pilots
Created:2017-11-01 10:09 CDTUpdated:2018-06-18 10:13 CDT
Sites:Academic Technology Pilots, DoIT Help Desk, Learn@UW Madison
Feedback:  0   0