Topics Map > Media Delivery > Engage
Engage - Support and Documentation
This document outlines how to access Engage documentation and how to get additional help with Engage at UW-Madison.
Support
Engage works best when accessed online via the Firefox or Chrome web browsers. For support questions about Engage, please contact the DoIT Help Desk:
- Phone: 608-264-4357
- Chat: link
- E-mail: help@doit.wisc.edu
If Help Desk staff are unable to resolve your issue, they will escalate your issue to the appropriate consultants. Instructors using Engage will also be given access to a Canvas course which will include additional helpful information
If you are using publisher Digital Learning Tools (DLTs), support is provided directly from the publisher. More information on where to get DLT support is available in Engage - Where to get support on publisher Digital Learning Tools (DLTs) used with Engage.
Documentation
You can access UW-Madison authored Engage help documentation in the UW-Madison KnowledgeBase. Unizin utilizes RedShelf for their eReader. You can access RedShelf's support documentation on the RedShelf Solve page. You can also access this material when you are in Engage. From the Engage home page, click the circle with your initials or photo. Then click the Help button:
Click the Student / Customer Support or Professor / Instructor Support icon to view RedShelf's documentation relevant to your role. Since RedShelf does not differentiate roles in their eReader, many of the How-To's/functional docs are nested under the Student / Customer Support category.
The following are direct links to Engage documentation:
Help for Students
- Engage Help for Students Overview
- Getting Started Using the Unizin Read App
- Using the Unizin Read App
- Engage - Offline Access
- Note: The whole eText can be viewed offline, downloaded by sections or the whole eText.
- Engage Troubleshooting Guide
Help for Instructors
- Engage Help for Instructors Overview
- Adding Notes in Text
- Note: Notes can be made accessible if listed in a Word document. Providing this option to students will help create equal opportunities.
- Share Notes with Students
- Note: When in collaboration mode, you cannot edit the text (add notes, highlights, etc.). Because sharing is not an accessible feature, it should not be required or used as a grade item.
Engage User Guides
- Highlighting, Note-Taking, and Creating Study Guides
- Collaborating with Others
- Note: Engage provides some features that are not accessible for students with disabilities. Since there is no reasonable accommodation for sharing notes between students (the two above bullet points), this feature should not be required or used as a grade item.
- Bookmarking Pages
- Navigating Engage
- Printing Materials
- Note: You are able to print all of the eText, as needed. The only cost is the cost of printing.
- Searching