Cisco VoIP Overview - Help and Support
This document provides an overview of documentation currently available to Cisco VoIP users.
General Project Information
For information on the status of the VoIP project or for information on how your department can switch to Cisco VoIP, please see the project website.
Watch the video below to learn why UW-Madison is moving to Cisco VoIP, the process for transitioning and other information about the project.
New Dialing Pattern
|Centrex (old)||Cisco VoIP (new)|
| Five-digit dialing for on-campus calls
|| Seven-digit dialing for on-campus calls
| Dial 9 and seven-digit number make non-campus calls
|| Dial 1 and seven-digit number to make non-campus calls
| Dial 8 or 9 and ten-digit number to make long distance or toll-free calls
|| Dial 1 and 1 and ten-digit number to make long distance or toll-free calls
| Emergency calls|| Emergency calls|
Cisco uses Unity voicemail. This is a different system than was used with your Centrex service. You will need to set up a new mailbox. None of your messages from the other service will be transferred. If you would like to download any messages from the old voicemail system, please see playback tab section at Voice Mail - Web PhoneManager Setup
Cisco Self Care Portal
The Cisco Self Care portal allows users to customize their phone with call forwarding, speed dials and other feature. See Cisco VoIP - Self Care Portal