DoIT Help Desk Knowledgebase DoIT Help Desk Knowledgebase Glossary

Free/busy is a determination of whether there is a calendar event in a given time slot. Free designates time slots without events and busy designates time slots that are taken up in a person's calendar. Any account within Microsoft 365 will have the ability to view free/busy information against any other Office 365 account. Note: an event can be set to show as busy or free.

Full mailbox permissions can be assigned between any two accounts within UW-Madison's Office 365 environment.

* To send emails, you will either need 'send as' or 'send on-behalf' of permissions.

Note: Service accounts have the capability of having delegates linked to them. If linking is used, the delegate will automatically be assigned 'full mailbox' and 'send as' permissions.

See how to manage full mailbox permissions for an account for further details.

Multi-factor authentication is part of the new UW–Madison login process that verifies your identity. It combines something you know (your NetID and password) with something you have (smartphone, token/fob or tablet) preventing anyone but you from logging into a system. UW-Madison has partnered with Duo to provide this service.

You will now need to log in by:

1. Entering your NetID and password, and

2. Confirming your login with the Duo app on your device.

Office 365 is a cloud-based service provided by Microsoft. To see what features are available in UW-Madison's implementation, check here: Microsoft 365 - What features are included in Microsoft 365?

The location in the Office 365 system where your email, calendar, task list, and address book are stored. Each Office 365 account has one primary address, but can have many alternate addresses.

Located at 365transition.wisc.edu, the Office 365 Transition Website is the first stop for those who are interested to know more about the transition. It provides general info on everything from the project history and the business case to the Office 365 Team roster and announcements to campus.

Office 365 Video is an intranet website portal where people can post and view videos. It's a streaming video service that's available with SharePoint Online in Office 365. It's a great place to share videos of executive communications or recordings of classes, meetings, presentations, or training sessions, for example. Office 365 Video displays a thumbnail image of each video on the site. You just select a thumbnail to view a particular video.

Office Online (previously Office Web Apps) is an online office suite offered by Microsoft as a part of Office 365, which allows users to create and edit files using lightweight, web browser-based versions of Microsoft Office applications: Word, Excel, PowerPoint and OneNote. The offering also includes Outlook, People, Calendar and OneDrive for Business, all of which are accessible from a unified app switcher (Outlook on the web).

Typically, when you use a Microsoft Exchange Server account (Office 365 account), your email messages, calendar, and other items are delivered to and saved on the server. You can configure Outlook to keep a local copy of your items on your computer in an Outlook data file that is named an offline Outlook Data File (.ost). This allows you to use Cached Exchange Mode or to work offline when a connection to the Office 365 (Exchange) computer may not be possible or wanted. The .ost file is synchronized with the Office 365 (Exchange) computer when a connection is available.

OneDrive for Business is Office 365's file hosting service. It allows users to upload and sync files to a cloud storage and then access them from a web browser or their local device.

Microsoft Outlook 2016 for Mac is an email and calendar client that's available as part of Microsoft's Office suite. It is the latest version of Outlook for the Mac OS and can be used to manage email, calendar, contacts, and more.

A profile is what Outlook desktop client uses to remember the e-mail accounts and the settings that tell Outlook which account(s) to connect to and where your e-mail is stored.

A Personal Folders file (.pst) is an Outlook data file that stores your messages and other items on your computer. This is the most common file in which information in Outlook is saved by home users or in small organizations. Learn more.

In Office 365, this permission allows a delegate to use this mailbox to send messages. However, after this permission is assigned to a delegate, the From address in any message sent by the delegate indicates that the message was sent by the delegate on behalf of the mailbox owner.

A workflow is a series of activities/steps that are necessary to complete a task. Each step in a workflow has a specific step before it and a specific step after it, with the exception of the first and last steps. In a linear workflow, the first step is usually initiated by an outside event. If the workflow has a loop structure, however, the first step is initiated by the completion of the last step. Example workflow: A shared conference room needs to be managed on a first-come-first-served basis. Assigned users would be able to reserve the conference room if it is available. Otherwise, the invitation will be declined automatically by the resource calendar.