DoIT Help Desk Knowledgebase DoIT Help Desk Knowledgebase Glossary

The process of combining multiple accounts into a single account during the transition to Office 365.

An organization's administrative point of contact, responsible for assigning staff time to the Office 365 transition. Communicates with the Office 365 Team and their organization's leadership.

In Microsoft 365, an alternate address is any email address associated with a NetID@wisc.edu or service account (something@domain.wisc.edu). Any NetID or Service account may have any number of email addresses associated with it. These email addresses includes, but is not limited to, previous alias/alternates accounts and/or user/role/service accounts that have been consolidated with the NetID. A message destined to any of the alternate addresses will be delivered to the main address on the account (NetID@wisc.edu or something_domain@wisc.edu).

Exchange Autodiscover is a web service that helps Microsoft Exchange administrators configure user profile settings for clients running Outlook Enterprise/Subscription/2019/2016. It allows users to easily configure their email client knowing only their email address and password.

Also known as a vacation message or an out of office message. Automatic reply is a rule that can be set in your Office 365 account that will automatically reply to incoming emails with a preset response for a preset amount of time.

Is a feature in Outlook and Outlook on the web that allows you to assign a keyword or phrase (and color) to help you keep track of items/events. Using this feature you can easily find, sort, filter, or group different items/events that are located across your different folders/calendars.

Collaboration Space is a type of notebook in Office 365's Class Notebook app. It is a notebook for all students and the teacher in the class to share, organize, and collaborate.

Contacts are like electronic cards that store a person's information. A contact can be as basic as a name and email address, or include more information like a street address, multiple phone numbers, and a photo.

A contact group -- formerly called "distribution list" -- is a group of contacts that you can send messages, meeting requests and tasks requests.

A contact group/list is a personal group which is stored in your Contacts folder and can contain entries from your personal Contacts and from the Global Address List (GAL).

A Content Library is a type of notebook in Office 365's Class Notebook app. It is a notebook for teachers to share course materials with students. Teachers can add and edit its materials, but for students, the notebook is read-only.

Someone granted permission to interact with another person's Office 365 account (email, calendar, address book, etc). This can include reading, writing, modifying, and deleting items.

Exchange ActiveSync (also known as EAS) is a communications protocol designed for the synchronization of email, contacts, calendar, tasks, and notes from a messaging server to a smartphone or other mobile devices. The protocol also provides mobile device management and policy controls.

A service -- similar to IMAP, POP3, and ActiveSync -- that works to transfer and synchronize email/calendar information between the server and the end user's client.

The Global Address List (GAL) is the address look up feature in Office 365. It contains email addresses for individuals and resources, excluding those that are hidden. Office 365 uses the Global Address List to supply email addresses when you are composing a message or inviting individuals to meetings.

A linked account is an account that your NetID has been provided access to. For example, after entering your NetID login credentials at the NetID login screen, you will have the option of logging into your primary mailbox or any other mailboxes (accounts) that have been linked to your NetID, such as a departmental account. A NetID can be "linked" to any number of other accounts, simplifying the login process for users and providing much needed affiliation between accounts. Linked access to an account also provides other privileges such as consolidating in preparation for the migration to Office 365.

Instructions for linking an Office 365 service account to your NetID are available here.

Multi-factor authentication is part of the new UW–Madison login process that verifies your identity. It combines something you know (your NetID and password) with something you have (smartphone, token/fob or tablet) preventing anyone but you from logging into a system. UW-Madison has partnered with Duo to provide this service.

You will now need to log in by:

1. Entering your NetID and password, and

2. Confirming your login with the Duo app on your device.

Office 365 is a cloud-based service provided by Microsoft. To see what features are available in UW-Madison's implementation, check here: Microsoft 365 - What features are included in Microsoft 365?

The location in the Office 365 system where your email, calendar, task list, and address book are stored. Each Office 365 account has one primary address, but can have many alternate addresses.

Located at 365transition.wisc.edu, the Office 365 Transition Website is the first stop for those who are interested to know more about the transition. It provides general info on everything from the project history and the business case to the Office 365 Team roster and announcements to campus.

Office 365 Video is an intranet website portal where people can post and view videos. It's a streaming video service that's available with SharePoint Online in Office 365. It's a great place to share videos of executive communications or recordings of classes, meetings, presentations, or training sessions, for example. Office 365 Video displays a thumbnail image of each video on the site. You just select a thumbnail to view a particular video.

Typically, when you use a Microsoft Exchange Server account (Office 365 account), your email messages, calendar, and other items are delivered to and saved on the server. You can configure Outlook to keep a local copy of your items on your computer in an Outlook data file that is named an offline Outlook Data File (.ost). This allows you to use Cached Exchange Mode or to work offline when a connection to the Office 365 (Exchange) computer may not be possible or wanted. The .ost file is synchronized with the Office 365 (Exchange) computer when a connection is available.

OneNote is an electronic version of a paper notebook where you can write down notes, thoughts, ideas, scribbles, reminders, and all kinds of other information. Unlike the traditional document page format of other programs such as word-processing or spreadsheet programs, OneNote offers a free-form canvas where you can type, write, or draw notes in the form of text, graphics, and images wherever and however you want them.

The OneNote Class Notebook is an Office 365 app that helps instructors set up OneNote in their class. This app will create a class notebook, which includes three types of sub-notebooks: Student Notebooks, Content Library, and Collaboration Space.

Microsoft's desktop email and calendar application. It is part of the Microsoft 365 suite of desktop applications and can be used to view email, calendar, contacts, and more.

Microsoft Outlook 2016 for Mac is an email and calendar client that's available as part of Microsoft's Office suite. It is the latest version of Outlook for the Mac OS and can be used to manage email, calendar, contacts, and more.

A Personal Folders file (.pst) is an Outlook data file that stores your messages and other items on your computer. This is the most common file in which information in Outlook is saved by home users or in small organizations. Learn more.

Microsoft's service for accessing your Microsoft 365 account via web browser. Log into Outlook on the web.

A profile is what Outlook desktop client uses to remember the e-mail accounts and the settings that tell Outlook which account(s) to connect to and where your e-mail is stored.

In Office 365, a resource account is a non-person account that can be classified as either "room" or "equipment". Examples can include meeting/conference rooms, audio-visual equipment, or vacation calendars. Individuals must be granted permissions to interact with a resource account. More details.

Microsoft 365 service accounts are intended to be used for shared/changing roles (e.g., info, secretary, webmaster, newsletter, feedback, etc.) or service/programmatic access (e.g., printers, copiers, mailers). Service accounts can be accessed via all Outlook clients. Learn more about the types of accounts available within UW-Madison's implementation of Microsoft 365.

SharePoint is a web application framework and platform which integrates intranet, content management, and document management. You can use it as a secure place to store, organize, share, and access information from almost any device. Learn more.

Microsoft SharePoint Designer is a specialized HTML editor and web design freeware for creating or modifying Microsoft SharePoint sites, workflows and web pages.

Student Notebooks are a part of Office 365's Class Notebook app. They are private notebooks that are shared between each teacher and their individual students. Teachers can access these notebooks at any time, but students cannot see other students’ notebooks.

A web site that allows administrators and end users to manage accounts (NetID and departmental) that access Office 365, WiscMail, CloudFax, Box, Qualtrics, LastPass, and Google Apps.

WiscIT is the IT Service Management software that DoIT uses to manage IT Services, using Cherwell Software as its platform. Also commonly referred to as WiscIT powered by Cherwell.