DoIT Help Desk Knowledgebase DoIT Help Desk Knowledgebase Glossary

The process of combining multiple accounts into a single account during the transition to Office 365.

An organization's administrative point of contact, responsible for assigning staff time to the Office 365 transition. Communicates with the Office 365 Team and their organization's leadership.

Exchange Autodiscover is a web service that helps Microsoft Exchange administrators configure user profile settings for clients running Outlook Enterprise/Subscription/2019/2016. It allows users to easily configure their email client knowing only their email address and password.

Also known as a vacation message or an out of office message. Automatic reply is a rule that can be set in your Office 365 account that will automatically reply to incoming emails with a preset response for a preset amount of time.

Is a feature in Outlook and Outlook on the web that allows you to assign a keyword or phrase (and color) to help you keep track of items/events. Using this feature you can easily find, sort, filter, or group different items/events that are located across your different folders/calendars.

Services made available to users on demand via the Internet from a cloud computing provider's servers as opposed to being provided from a company's own on-premises servers. Cloud services are designed to provide easy, scalable access to applications, resources and services, and are fully managed by a cloud services provider.

Collaboration Space is a type of notebook in Office 365's Class Notebook app. It is a notebook for all students and the teacher in the class to share, organize, and collaborate.

A contact group/list is a personal group which is stored in your Contacts folder and can contain entries from your personal Contacts and from the Global Address List (GAL).

A Content Library is a type of notebook in Office 365's Class Notebook app. It is a notebook for teachers to share course materials with students. Teachers can add and edit its materials, but for students, the notebook is read-only.

An email address identifies the account that messages should be delivered (e.g., bbadger@wisc.edu). An account can have multiple email addresses. Each account in Microsoft 365 has only one primary address, but an account can have multiple alternate addresses. An account will accept email for any email address on the account.

In email addresses, the domain is the part of an email address comes after the @ symbol. For example, for the email address of "bbadger@wisc.edu", the domain is "wisc.edu".

Exchange ActiveSync (also known as EAS) is a communications protocol designed for the synchronization of email, contacts, calendar, tasks, and notes from a messaging server to a smartphone or other mobile devices. The protocol also provides mobile device management and policy controls.

Full mailbox permissions can be assigned between any two accounts within UW-Madison's Office 365 environment.

* To send emails, you will either need 'send as' or 'send on-behalf' of permissions.

Note: Service accounts have the capability of having delegates linked to them. If linking is used, the delegate will automatically be assigned 'full mailbox' and 'send as' permissions.

See how to manage full mailbox permissions for an account for further details.

The Global Address List (GAL) is the address look up feature in Office 365. It contains email addresses for individuals and resources, excluding those that are hidden. Office 365 uses the Global Address List to supply email addresses when you are composing a message or inviting individuals to meetings.

Internet Message Access Protocol (IMAP) is a protocol for e-mail retrieval and storage.

A linked account is an account that your NetID has been provided access to. For example, after entering your NetID login credentials at the NetID login screen, you will have the option of logging into your primary mailbox or any other mailboxes (accounts) that have been linked to your NetID, such as a departmental account. A NetID can be "linked" to any number of other accounts, simplifying the login process for users and providing much needed affiliation between accounts. Linked access to an account also provides other privileges such as consolidating in preparation for the migration to Office 365.

Instructions for linking an Office 365 service account to your NetID are available here.

Multi-factor authentication is part of the new UW–Madison login process that verifies your identity. It combines something you know (your NetID and password) with something you have (smartphone, token/fob or tablet) preventing anyone but you from logging into a system. UW-Madison has partnered with Duo to provide this service.

You will now need to log in by:

1. Entering your NetID and password, and

2. Confirming your login with the Duo app on your device.

Office 365 is a cloud-based service provided by Microsoft. To see what features are available in UW-Madison's implementation, check here: Microsoft 365 - What features are included in Microsoft 365?

The location in the Office 365 system where your email, calendar, task list, and address book are stored. Each Office 365 account has one primary address, but can have many alternate addresses.

Located at 365transition.wisc.edu, the Office 365 Transition Website is the first stop for those who are interested to know more about the transition. It provides general info on everything from the project history and the business case to the Office 365 Team roster and announcements to campus.

Office 365 Video is an intranet website portal where people can post and view videos. It's a streaming video service that's available with SharePoint Online in Office 365. It's a great place to share videos of executive communications or recordings of classes, meetings, presentations, or training sessions, for example. Office 365 Video displays a thumbnail image of each video on the site. You just select a thumbnail to view a particular video.

Office Online (previously Office Web Apps) is an online office suite offered by Microsoft as a part of Office 365, which allows users to create and edit files using lightweight, web browser-based versions of Microsoft Office applications: Word, Excel, PowerPoint and OneNote. The offering also includes Outlook, People, Calendar and OneDrive for Business, all of which are accessible from a unified app switcher (Outlook on the web).

Typically, when you use a Microsoft Exchange Server account (Office 365 account), your email messages, calendar, and other items are delivered to and saved on the server. You can configure Outlook to keep a local copy of your items on your computer in an Outlook data file that is named an offline Outlook Data File (.ost). This allows you to use Cached Exchange Mode or to work offline when a connection to the Office 365 (Exchange) computer may not be possible or wanted. The .ost file is synchronized with the Office 365 (Exchange) computer when a connection is available.

OneDrive for Business is Office 365's file hosting service. It allows users to upload and sync files to a cloud storage and then access them from a web browser or their local device.

A profile is what Outlook desktop client uses to remember the e-mail accounts and the settings that tell Outlook which account(s) to connect to and where your e-mail is stored.

In Microsoft 365, permissions can enable an individual to access another individual's mail, calendars, and contacts. For example, if User A wanted the ability to modify events in User B's calendar, User B would need to assign read/write/modify permissions to User A. Review complete list of permissions levels (and definitions): Microsoft 365 - Mail and Calendar folder permission levels.

A Personal Folders file (.pst) is an Outlook data file that stores your messages and other items on your computer. This is the most common file in which information in Outlook is saved by home users or in small organizations. Learn more.

In Microsoft 365, your primary address is the email address associated with your Microsoft 365 account that will appear as your "From" address on emails and calendar invites. It will also appear as a result in the global address look up feature in Microsoft 365. For further information, click here.

Microsoft 365 service accounts are intended to be used for shared/changing roles (e.g., info, secretary, webmaster, newsletter, feedback, etc.) or service/programmatic access (e.g., printers, copiers, mailers). Service accounts can be accessed via all Outlook clients. Learn more about the types of accounts available within UW-Madison's implementation of Microsoft 365.

SharePoint is a web application framework and platform which integrates intranet, content management, and document management. You can use it as a secure place to store, organize, share, and access information from almost any device. Learn more.

Microsoft SharePoint Designer is a specialized HTML editor and web design freeware for creating or modifying Microsoft SharePoint sites, workflows and web pages.

A sub-domain is a domain that is part of a larger domain; the only domain that is not also a sub-domain is the root domain. For example, doit.wisc.edu and engr.wisc.edu are sub-domains of the wisc.edu domain.

A web site that allows administrators and end users to manage accounts (NetID and departmental) that access Office 365, WiscMail, CloudFax, Box, Qualtrics, LastPass, and Google Apps.

WiscIT is the IT Service Management software that DoIT uses to manage IT Services, using Cherwell Software as its platform. Also commonly referred to as WiscIT powered by Cherwell.