Lumen: Open Help Tickets and Known Issues

A centralized location for all open tickets with the vendor. All issues/upgrades that impact end users will be listed here.

Open Tickets:

Although we regularly check in with the vendor for status updates on open tickets, they have their own methods for prioritizing development requests and bug fixes that can sometimes result in our tickets not being resolved for several weeks (or months).

Guide:
  • No open tickets
*Contact Jen Brown (jennifer.brown@wisc.edu) or Eric MacKay (emackay2@wisc.edu) for all Guide related issues.

Lumen Courses
  • 2020-07-02: Some course titles are not showing up in the scrolly-bar at the top of /courseadmin/. (last update 2021-09-07)
    • In addition, there are some archiving issues, courses that were previously repaired - now broken, empty proposals included.
  • 2020-01-10: Courses not bridging into SIS, requires manual intervention and support assistance. (last update 2021-09-07)
Lumen Programs
  • No open tickets
Lumen Structures
  • No open tickets
Lumen Exams
  • No open tickets
*Contact Melissa Schultz (melissa.r.schultz@wisc.edu) or Michelle Young (michelle.young@wisc.edu) for Lumen Courses/Programs/Structures/Exams related issues.

Current Pending Upgrades:

Guide
  • No current upgrades
Lumen Courses
  • No current upgrades
Lumen Programs
  • No current upgrades
Lumen Structures
  • No current upgrades
Overall System
  • No current upgrades

Recent Upgrades:

Guide
  • Addition of the "Print by Tab" PDF option
  • Additional fields added to the set up of each Guide page to create a connection to the academic structure in the data (TCFDB)
Lumen Courses
  • Incorporating Regular and Substantive Interaction check box per approval from the University Curriculum Committee
  • Customized email notification to programs that utilize a course with an in process course change proposal (new FYI email)
  • New bridge fields for the Sustainability and Practical Learning Experience attributes.
  • Enforced character limit (400 characters) for course learning outcomes
  • Notes field added in the administrative top section of the form for utilization of third-party test credit equivalencies
Lumen Programs
  • Functionality to identify courses and their current status (discontinued, changed, new)
  • When a program changes department, the workflow does not reflect approval for both the old and new department. This update is considered an 'enhancement.'
  • Integration point for 3-year plans
  • Templates for integration points (fields that are populated in Lumen and appear in Guide) for new program proposals
  • Enforced character limit (400 characters) for program learning outcomes
Lumen Structures
  • Modified workflow when changing departments (includes approval from both departments)
  • Quick Search in the Dashboard by 'request type'
Overall System
  • Upgrade from version 3.6 to 3.11-Beta (includes fixes to the floating save, upload fields, and general software upgrades).





Keywords:Courseleaf, issues, broken, help tickets, open tickets, upgrades   Doc ID:97228
Owner:Melissa S.Group: Lumen and Guide
Created:2020-01-21 10:48 CDTUpdated:2021-09-07 14:24 CDT
Sites: Lumen and Guide
Feedback:  0   0