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Topics Map > LMS > Canvas > Canvas - Known Issues

Canvas/Kaltura - Known Issue - Interacting with Kaltura Media in Canvas Presents a Message About Blocked Cookies (UW-Madison)

When accessing Kalutra media in Canvas the following message is presented: "It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application. To resolve this issue, please update your settings to allow 3rd party cookies."

Affects

This issue affects:

  • Safari (Desktop - OSX)
    Only affects media embedded via Canvas's Kaltura integration, or Interactive Video Quiz (IVQ) Assignments.
  • Safari (Mobile - iOS)
    Only affects media embedded via Canvas's Kaltura integration, or Interactive Video Quiz (IVQ) Assignments.
  • Chrome (Mobile - iOS)
    Only affects media embedded via Canvas's Kaltura integration,
    or Interactive Video Quiz (IVQ) Assignments.
  • Firefox (Mobile - iOS)
    Only affects media embedded via Canvas's Kaltura integration,
    or Interactive Video Quiz (IVQ) Assignments.

Status

As of 05/15/2019 this issue is still present.

Workaround

Generally it is recommended that you use a desktop browser like Chrome or Firefox to view Kaltura content in Canvas. See the workarounds below if you are using one of the browsers this error generally manifests in:

Workaround 1

  • For desktop OSX Safari users, use a recommended browser like Chrome or Firefox.
  • For iOS Safari users use the Canvas Student app which does launch embedded Kaltura media in a new window but works. The Canvas App with IVQ Canvas assignments requires the student to click on the Submission tab of the Canvas assignment and click Launch External Tool to view the IVQ.

Workaround 2

Add the Canvas/Kaltura cookie to Safari. Adding the cookie can be done in the following manner (iOS, Mac OSX):

  1. In Safari, navigate to the page that is just before the page that contains the Kaltura media.
  2. Temporarily change your Cross-Site Tracking and Block All Cookies setting
    • iOS Users
      1. Open the Settings App.
      2. Go to Safari > Prevent Cross-Site Tracking.
      3. Make a note about what is currently selected in case you'd like to return to the original settings later.
      4. Turn off Prevent Cross-Site Tracking.
      5. Go to Safari > Block All Cookies
      6. Turn off Block All Cookies.
      7. Make a note about what is currently selected in case you'd like to return to the original settings later.
    • Mac OSX Safari Users
      1. Click Safari > Preferences and click the Privacy tab.
      2. Make a note about what is currently selected.
      3. Next to Cookies and website data, select Always Allow.
  3. Back in Safari, click the link that takes you to the page containing the Kaltura media. The media should load. If the media loads, it means that the cookie has been added to Safari and is now allowed.
  4. Change your "Prevent Cross-Site Tracking" and "Block Cookies" setting back to its previous setting if that's your preference:
    • iOS Users
      1. Open the Settings App.
      2. Go to Safari > Prevent Cross-Site Tracking. Turn Prevent Cross-Site Tracking back on if you prefer.
      3. Go to Safari > Block Cookies. Turn Block Cookies back on if you prefer.
    • Mac OSX Safari Users
      1. Click Safari > Preferences and click the Privacy tab.
      2. Return the selection to what you previously had selected.

See Also:




Keywords:kaltura, mediaspace, canvas, known, issue, bug, blocked, cookies, ios, browser, safari, party, session, firefox, chrome, ivq, assignment   Doc ID:77342
Owner:Learn@UW Madison .Group:Learn@UW-Madison
Created:2017-10-13 11:50 CDTUpdated:2019-09-05 07:47 CDT
Sites:DoIT Help Desk, Learn@UW-Madison
Feedback:  0   0