KCS (Knowledge-Centered Service)

KCS (Knowledge-Centered Service) is a knowledge/information management model. It focuses on knowledge being created, used, reviewed, and edited by the same team that is resolving the issues, rather than a parallel knowledge management team. 



Keywords:
aims knowledge centered service champion solve evolve loop
Doc ID:
127333
Owned by:
Dana G. in DoIT Help Desk
Created:
2023-04-18
Updated:
2024-11-15
Sites:
DoITHelpDesk-internal, hd-cps-internal