Top Documents of the Week
Clearing Browser Cache and Cookies
Windows 10 - Performing a Network Reset
Windows 10 - Changing the System Date and Time
Add network printer by IP address - Windows 10
Windows 10 TCP/IP Reset
MFA-Duo - Request a Temporary Passcode
Finding Serial Numbers - Various Laptop Computers
Windows - Taskbar Has Disappeared from the Desktop
Office 365 - Download/Install Office 365
Safari 8.0 - 10.0 (Mac) - Clearing Cache and Cookies
Excel vLookup: Combining 2 Spreadsheets
Windows - Uninstalling/reinstalling a network adapter in device manager
CIDR Conversion Table
Game Console - Locating the MAC address
MFA-Duo - Lost or Forgotten Device / Broken Device - Cannot Login
Android - Locating the MAC address
MFA Duo – Reactivate Duo on a Mobile Device
WatchOS - Locating the MAC address of an Apple Watch
NetID - Activating Your Account
Windows - Quick Fix for Networking Problems
Chrome (Win) - Clearing Cache and Cookies
Internet Explorer 9, 10 and 11 (Win) - Clearing Cache and Cookies
MFA-Duo - Feitian USB Security Key compatibility
Windows/Mac - How to Check the System Information
Windows 8 and 10- Finding the IP Number and MAC Address of a Network Card
Mac OS X (10.5+) - Finding the IP address and MAC address
Get Help from DoIT
iOS - Locating the IP Address
iOS - Locating the MAC address
Finding the MAC and IP Address of a Device
KB User Group Meeting
Office 365 - How do I see how much storage I have left and/or clean up my Mailbox?
MFA-Duo - First Time Setup for Smartphone or Tablet
Excel - How to Merge Cells
MFA-Duo - How to Register a U2F USB Security Key
Office 365 - Can't sign in to Microsoft Office, access Microsoft Outlook, or interact with Microsoft data files
Getting Started - Enrollment
Booting to the Boot Menu and BIOS
iOS (iPhone/iPad/iPod Touch) - How to find the version of iOS used on a device
Former Employees - Accessing Earning, Leave, Tax, and Benefit Statements
Mac OS X (10.4) - Finding the IP address and MAC address
MFA-Duo - First Time Setup for Token/Fob
Web Browsers - How to Fix a "Bad Request" Error
Excel - Using the VLOOKUP and HLOOKUP Functions
WiscVPN - How to Install, Connect, Uninstall, and Disconnect WiscVPN Palo Alto GlobalProtect
MFA-Duo - Troubleshooting Decision Tree
Office 365 (Outlook for Windows) - Outlook can't set up a new profile using Exchange Autodiscover
Course Search & Enroll - Add & Enroll in Classes
Chrome (Mac) - Clearing Cache and Cookies
Help Desk - Send HTML emails using the Outlook for Windows desktop client
Help Desk - Chat with an Agent!
File Systems Overview
Sample Doc: IncludeDoc - Violin Parts
Microsoft Volume Activation - Converting Microsoft Office 2013, 2016, or 2019 to and from KMS and MAK Activation
MFA-Duo - How to Register a Token/Fob
Edge (Win) - Clearing Cache and Cookies
Student Introductions - Example
Windows - Displaying, Releasing and Renewing a DHCP Lease
InterPro - Instructor Welcome Message: Creating a Positive Presence in Your Online Course
Installing Java Runtime Environment Updates
iOS - Downloading applications from the App Store without payment info on file
Quick Links
Cisco VoIP - Unity Voicemail Exceed Capacity
Microsoft Office 2007/2010/2013/2016 (Win) - Repairing Corrupted Program Files
Windows 7 - Changing a Local Windows Account Password
Welcome to the L&S KB!
L&S KB Author Resources
Office 365 - Find the folder location of a message when using the search function
Webex Meeting: Disabling Auto-Start Functionality
Pre Enrollment Checklist Guide
Office 365 (Outlook on the web) - Search for messages and people
Student Center - Updating Your Contact Information
Microsoft Excel - Formula to Calculate Sum of Cells in Separate Worksheets
Windows (8, 8.1, 10) - Changing the Display Language
Office 365 (Thunderbird) - Configure Modern Authentication
Viewing textbook information
Canvas - Recovering Deleted Course Content
Wireless UWNet - How to Register for Wireless Access
Mac OS X - Reinstalling Network Adapters
Windows 7, 8, & Vista - Changing the System Date and Time
MFA-Duo - What if I don't have a Smartphone?
Office 365 - Server and Account Configuration Settings
Office 365 (Outlook on the web) - Working with mail folders
Windows Vista, 7, 8, and 10 - Sharing a CD/DVD Drive on a Network
Office 365 (Outlook for Windows) - How to locate, move, or back up your personal folders (.pst) file
NetID - Login Problems
LastPass - Downloading the LastPass Browser Extensions/Desktop Apps/Mobile Apps
Canvas - Previewing or embedding a PDF or Word document in a Canvas Page (UW-Madison)
Mac OS X (10.9) - Changing System Language
Android - Removing an email/calendar account
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