WiscIT User's Guide
What is WiscIT
WiscIT is DoIT's Information Technology Service Management solution, powered by Cherwell Service Management.
There are two methods of accessing the software, through a Windows Desktop Client, or via a Web Client. An account is required to log-in. UW-Madison affiliates that would like to track or submit incidents to DoIT can do so via the customer portal available at wiscit.wisc.edu.
Common Documents
Popular Documents
- WiscIT - Manipulating Search Results
- WiscIT - Using HelpOnline to Create a Ticket, Log a Call, Add Notes to a Call, and Review Past Calls
- WiscIT - How to Log into WiscIT
- DoIT Help Desk - Service Changes Request Form
- Collapsible Panels - Additional CSS (External)
- WiscIT [Glossary]
- WiscIT - Submitting WiscIT Officer Account Requests
- Collapsible Panels - Additional CSS (Internal)
- WiscIT Widget - Charts
- WiscIT - Example Searches