WiscIT User's Guide
What is WiscIT
WiscIT is DoIT's Information Technology Service Management solution, powered by Cherwell Service Management.
There are two methods of accessing the software, through a Windows Desktop Client, or via a Web Client. An account is required to log-in. UW-Madison affiliates that would like to track or submit incidents to DoIT can do so via the customer portal available at wiscit.wisc.edu.
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Popular Documents
- WiscIT - Using HelpOnline to Create a Ticket, Log a Call, Add Notes to a Call, and Review Past Calls
- WiscIT - Create a One-Step
- WiscIT - Incidents vs. Service Requests (vs. Tasks)
- WiscIT - Send an Email From a Service Request
- WiscIT - Send an Email From an Incident
- WiscIT - Logging into WiscIT Powered by Ivanti Neurons
- WiscIT [Glossary]
- WiscIT - Submitting Service Requests via the Self-Service Portal
- WiscIT - Using Contact Records to Create Incidents and Service Requests
- WiscIT - Creating Service Requests on Behalf of Another Person