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4.5 Office of Digital Solutions :: Office of Digital Solutions - Extension IT helpdesk support

The Office of Digital Solutions contributes to the Division of Extension’s success in the digital age by collaborating, leading, and coaching around technology and data to enhance educational programs, operational efficiency, and overall impact. 

Looking for Educational Technology Support (ETS)? That's us! We've grown and have a new name. 

There are several ways to reach us for help and staying informed of new tech and trainings.

IT helpdesk support

All initial support requests will go through the UW Madison DoIT Helpdesk. If the DoIT Helpdesk cannot answer the question, they will escalate it to the ODS Incident Resolution Team. The DoIT Helpdesk has staff available from 7 am to 11 pm, 7 days a week, and can be reached in the following ways:

Website: https://it.wisc.edu/help/

Phone: 608.264.4357

Email: helpdesk@extension.wisc.edu

Live Chat: https://helpdesk.wisc.edu/chat

When contacting the DoIT Helpdesk, it is important that you identify yourself as being in the Division of Extension. This is vital as it assists the DoIT Helpdesk to route your issue to the Division of Extension Office of Digital Solutions Support team as needed.

Need Help with Your Computer?

If your computer is managed by your county IT staff, please contact your local county IT support.

If your computer name starts with EXT- or DDS-, and has a sticker on back indicating it is owned by UW-Madison, your computer is managed by DoIT Desktop Support. Please contact them at the Contract Partner support options, or email support@doit.wisc.edu.

For all other computer requests, please email helpdesk@extension.wisc.edu.

Office Hours

Canvas Concerns? Qualtrics Questions? WordPress Woes?

Office hours are an open Zoom meeting where you can join, ask a question, get an answer, and leave – no commitment to participate for the full amount of time.

Please review our Office Hours information in the ODS SharePoint site for days and times.

SharePoint site

The Office of Digital Solutions SharePoint site features tech news, a training calendar, just-in-time "brush up" videos, and tech tips.

NumberDocument TitleIDUpdatedViews
1Hardware - Supported PC Laptop/Desktop and Printers978962025-10-273320
2Canva use in Extension1118272025-06-097774
3H5P Interactive Canvas and Web Content1123362025-01-132662
4Campaign URLs in Extension1150822024-07-294533
5Division of Extension - Cybersecurity Practices1063932026-06-161971
6Division of Extension - Cybersecurity Practices1063932026-06-161971
7Calendars in Extension - comparing options1282922024-12-201629
8Computer Equipment Allocation Policy1475792026-08-131307
9What Goes Where? - Extension IT platforms1232962025-09-192788
10Zoom - Distance Communication Options for Non-Extension991722024-12-201683
11VoIP (Voice Over IP) for Extension Colleagues1545512026-04-012123
12YouTube - Extension's Official Internal and Public YouTube channels1086092024-12-202533
13VoIP/Cellular Services - Policy954992025-12-154592
14Office of Digital Solutions - Extension IT helpdesk support1483022026-02-161332

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