Looking for Educational Technology Support (ETS)? That's us! We've grown and have a new name.
There are several ways to reach us for help and staying informed of new tech and trainings.
All initial support requests will go through the UW Madison DoIT Helpdesk. If the DoIT Helpdesk cannot answer the question, they will escalate it to the ODS Incident Resolution Team. The DoIT Helpdesk has staff available from 7 am to 11 pm, 7 days a week, and can be reached in the following ways:
Website: https://it.wisc.edu/help/
Phone: 608.264.4357
Email: helpdesk@extension.wisc.edu
Live Chat: https://helpdesk.wisc.edu/chat
When contacting the DoIT Helpdesk, it is important that you identify yourself as being in the Division of Extension. This is vital as it assists the DoIT Helpdesk to route your issue to the Division of Extension Office of Digital Solutions Support team as needed.
Need Help with Your Computer?
If your computer is managed by your county IT staff, please contact your local county IT support.
If your computer name starts with EXT- or DDS-, and has a sticker on back indicating it is owned by UW-Madison, your computer is managed by DoIT Desktop Support. Please contact them at the Contract Partner support options, or email support@doit.wisc.edu.
For all other computer requests, please email helpdesk@extension.wisc.edu.
Canvas Concerns? Qualtrics Questions? WordPress Woes?
Office hours are an open Zoom meeting where you can join, ask a question, get an answer, and leave – no commitment to participate for the full amount of time.
Please review our Office Hours information in the ODS SharePoint site for days and times.
The Office of Digital Solutions SharePoint site features tech news, a training calendar, just-in-time "brush up" videos, and tech tips.
